DELIVERY NOTIFICATION RECEIVED
If you have received a delivery notification from Royal Mail but you do not have the parcel, please check that you have not been left a calling card requesting that you either collect your parcel from your local delivery office, or informing you that your parcel has been left with one of your neighbours, or in a 'safeplace'.
If no card has been received, please check with your neighbours and also check in any 'safeplaces' that you may have e.g shed, porch etc.
Should your parcel still not be located please call us on 020 3830 2068 we will then request that Royal Mail investigate the delivery of your parcel, it can take 48 - 72 hours to receive a response for the initial investigation and we would appreciate your patience and understanding during this time, once a response has been received we will contact you to inform you of the outcome.
PLEASE NOTE THAT DURING THIS TIME WE ARE UNABLE TO ISSUE A REPLACEMENT/REFUND
NO NOTIFICATION, ITEM STILL NOT ARRIVED
If your order has still not been received after 7 working days please contact us on 020 3830 2068 we will then ask Royal Mail to investigate the whereabouts of your parcel, it can take 48 - 72 hours to receive a response for the initial investigation and we would appreciate your patience and understanding during this time, once a response has been received we will contact you to inform you of the outcome.
PLEASE NOTE THAT DURING THIS TIME WE ARE UNABLE TO ISSUE A REPLACEMENT/REFUND
If your order is showing as delivered we may request GPS data from Royal Mail which will determine the exact location of delivery, if you still dispute delivery, a denial of receipt claim will be submitted and you will be required to sign a legal document stating that you did not receive the goods.